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Passport Office Express Service Exceeds Expectations Shocker!

2011, December 6

Oifig na bpasanna-Passport Office Dublin

A very unexpected surprise to return home this evening and find that my new passport had arrived after only 4 working days (Yes, Four!). Submitted on the afternoon of  November 30th at the post office in Rathfarnham it had been processed, posted and arrived by today. (If you consider that it must have been posted yesterday — that’s actually a 3-working-day turnaround!)

Even more unbelievable considering that the staff at the Post Office told me that the guidance given by Oifig na bPasanna during the summer was to allow 15 working days (not the expected 10!) and that it had not been revised downwards after the summer rush.

So a genuine “Well Done” to the Passport Office and the An Post Passport Express Service — a public service EXCEEDING expectations in these times is a rare thing indeed!

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